| Metric | Timeframe | Notes |
| Handling Time (Processing) | 2 – 3 Business Days | Time required to process the order, inspect the tank, and prepare it for carrier pickup. |
| Transit Time (Shipping) | 5 – 7 Business Days | Time the order spends in transit with the carrier. |
| Total Delivery Time (End-to-End) | 7 – 10 Business Days | (Handling + Transit) This is the total time from order confirmation to delivery at your location. |
Shipping Area: We currently ship to the contiguous United States (48 states).
II. Shipping Cost Structure
Due to the specialized nature, size, and weight of propane tanks, we utilize specialized LTL (Less-Than-Truckload) freight services.
Mandatory Flat Rate Fee: A fixed, non-refundable fee of $540 is applied to every order at checkout. This fee covers the high minimum cost associated with specialized freight transport.
Freight Surcharges (If Applicable): For certain large ASME tanks (e.g., 1000 gallons and up) or deliveries to remote destinations, additional freight surcharges may be required. If the actual cost exceeds the $375.00 flat rate, we will contact you immediately before processing the order to confirm the final shipping cost. Your order will not be dispatched until the full shipping cost is agreed upon and paid.
Timeline: Returns must be initiated within 30 days of the delivery date.
Condition: Items must be in new, unused, and resalable condition, returned in their original packaging.
Standard Restocking Fee: All non-defective, returned products are subject to a 15% restocking fee. This fee is deducted from your final refund amount.
III. Returns, Refunds, and Restocking Policy
Our goal is your complete satisfaction. This section provides a summary of our return policy; please refer to our full [Return and Refund Policy] page for complete details.
A. Return Conditions
B. Restocking Fee
C. Damaged or Defective Items
If your tank arrives damaged in transit or is defective, please do not sign the carrier’s delivery receipt and contact us immediately. We will process a replacement or full refund, and you will not incur a restocking fee or return shipping costs.
IV. Contact Information
For questions regarding your order status, delivery, or policies, please reach out to us:
Phone: +1 (626) 240 -3244
Email: info@mypropanetank.com
Website: https://mypropanetank.com
Packaging & Safety
Before shipment, all propane tanks are:
Inspected for regulatory compliance
Secured on pallets or cradles
Prepared using approved transport materials
We partner exclusively with freight carriers experienced in transporting regulated equipment.
Bulk & Commercial Orders
For multi-unit or commercial projects, coordinated freight scheduling is available. Delivery timing and logistics will be arranged directly with our operations team.
Our team is available during regular business hours to assist you.
Our Commitment
With My Propane Tank , you can expect:
Clear delivery expectations
Safe and compliant transport
Transparent freight pricing
Reliable communication throughout the process
We are committed to maintaining a safe, professional, and transparent shipping experience
