How we show up, on every call, every delivery, every order..
Buy Propane Tank holds every member of our team to a written standard of conduct — and we hold our store, our delivery process, and our customers to the same respect in return. This page lays out exactly what that looks like.
Office & Sales Staff
Everyone who answers your call or processes an order.
Delivery & Pickup Team
Anyone who handles, transports, or hands off your tank.
Customers & Buyers
What we ask of anyone purchasing or receiving propane equipment.
Site & Store Visitors
Reviews, messages, and account activity on mypropanetank.com.
Six articles. This is the actual standard, not a summary of it.
Each article below covers one part of how we operate. If our team falls short of any of these, we want to know — see "Report a Concern" further down this page.
Staff Professionalism
Every team member who represents Buy Propane Tank — by phone, in writing, or in person — is expected to meet this standard without exception.
Delivery & Pickup Conduct
Propane handling carries real risk. Our delivery and pickup team follows a strict standard of behavior on every job, at every property.
Customer Site Safety
Propane is safe when it's handled correctly. We ask the same care from customers on-site that we hold our own team to.
Mutual Respect Between Customers and Staff
Most interactions are easy. For the rare ones that aren't, here's where we draw the line — in both directions.
Acceptable Use of Our Store & Website
This covers how the mypropanetank.com store, reviews, and customer messages are expected to be used by visitors and account holders.
Review & Continuous Accountability
A code is only as good as how often it's checked. Here's how we keep ourselves honest about it.
A code with no consequences isn't a code. Here's what happens when ours is broken.
This applies to our own team first. If a staff or delivery conduct issue is confirmed, here's the process — not a vague promise to "look into it."
Concern is logged
Every report is recorded with date, details, and the team member or process involved.
Reviewed by management
A manager — not the person involved — reviews the report, typically within 2 business days.
Action is taken
Outcomes range from retraining to removal from delivery duty, depending on severity and history.
You hear back
If you filed the report, we follow up directly to close the loop — not silence.
Something fell short of this standard?
Tell us directly. Every report goes to management, not a call queue.
Code of conduct, plainly explained.
A few things people usually want to know about how this policy actually works.
Yes. Anyone delivering or picking up on behalf of Buy Propane Tank — employee or contracted driver — is required to follow this same standard before they're assigned routes.
It's logged immediately and reviewed by a manager, typically within two business days. You'll get a direct follow-up call or message with what we found and what we did about it — we don't close the loop silently.
Yes. We review it at least once a year and update it sooner if our delivery process, training, or store policies change in a way that affects it. The effective date at the top of this page always reflects the latest version.
No — this page covers conduct and behavior, not order terms. Returns, refunds, and exchanges are covered separately. If you're looking for that policy and can't find it, give us a call and we'll point you to it directly.
You'll be notified with the specific reason. If you believe it was a mistake, call us at (323) 696-7549 and a manager will review the account activity with you directly.
A standard only means something if you can hold us to it..
If anything on this page is unclear, or you want to raise a concern directly, our team is one call away.